How Thursday Boots processes 3X more returns with Cart.com & Two Boxes

August 04, 2025

3x

Warehouse efficiency

Tripled efficiency across key workflows, speeding up returns handling.

96%

Returned to stock

Efficiently restocked returned goods, preserving inventory value.

100%

Returns processed within 24 hours

Every return was handled within a day, accelerating resale opportunities.

Thursday Boot Company built its brand blending form and function by creating boots that look great, wear well and don’t come with a luxury price tag. Their omnichannel model helped them grow quickly, and the team was thoughtful about how to scale without compromising product or customer experience. But with a growing customer base came more returns, and with returns came operational slowdowns. Inventory was coming back without clear context or process.

The returns process was highly manual. Footwear came back in all conditions—from barely worn to clearly used—and without clear return reasons or standard workflows, warehouse teams had to make decisions on the fly. That slowed down operations, drove up costs and left resale-ready products sitting idle.

The complexity didn’t stop there. Thursday Boots sells across multiple channels, including D2C, Amazon and other retail partners, each with differing return policies. Without a unified SOP, returned inventory arrived with little consistency. Some products were restocked when they should’ve been restored, and that inconsistency began to show up downstream—through more support tickets, more replacement requests and lost revenue.

Cart.com, which had been powering Thursday Boot Company’s fulfillment operation, saw an opportunity to help.

A smarter return process

Footwear returns are inevitable, but they don’t have to be inefficient—even with complex SOPs that vary by product, channel and condition. As it’s the second most returned category in ecommerce—driven by fit issues, try-before-you-buy habits and high expectations around comfort—it creates added complexity to warehouse operations. Returned inventory doesn’t just need to be received; it needs to be inspected, graded and routed appropriately, often at high volumes and under tight SLAs that leave little room for delay.

Two Boxes, a partner platform designed to improve returns operations from dock to restock, was brought in to help—improving visibility, ensuring SOP adherence and returning more inventory to stock, faster, was brought in to help.

Together, Cart.com and Two Boxes implemented a tech-driven and structured returns process—ensuring efficient inspection, accurate grading and more retained revenue. Warehouse staff now scan, grade and process returned items in seconds. And because Cart.com was already managing fulfillment operations for Thursday Boots, the improved return flow didn’t add complexity; it removed it.

Real-time decisions, real-world impact

By partnering with best-in-class technology like Two Boxes, Cart.com helped Thursday Boot Company reduce operational friction and recover more value from their returns. 100% of returned inventory now moves through the warehouse in under a day, with resale-ready products quickly returned to stock. That speed means less overhead, fewer stockouts and more revenue recovered.

The change also cut down on internal bottlenecks. Support tickets related to returns dropped, and the insights gathered at the item level helped inform upstream decisions around sizing, product development and customer communication.

For Thursday Boots, the returns process became a structured, repeatable part of the fulfillment workflow and no longer a reactive, manual burden. With item-level grading, faster disposition and clearer data, reverse logistics became something the team could plan around and improve over time, rather than just work through.

Better operations behind the brand

When Thursday Boot Company needed a partner to optimize their returns operations, Cart.com recognized the opportunity to deliver a more connected solution. By integrating Two Boxes’ returns technology into its fulfillment ecosystem, Cart.com delivered a streamlined, scalable workflow tailored to the brand’s unique needs. The result: a reverse logistics process that supports growth, reduces manual effort and delivers on SLAs.

Today, Thursday Boots continues to grow with Cart.com, backed by a returns process that matches the pace and precision of the brand. What was once a manual, disconnected workflow is now a fast, data-backed process that keeps operations clean and quality standards high.

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