Customized support without the costly overhead
Clienteling for personalized customer experiences
Get to know your customers and what motivates them to purchase with inbound and outbound telesales strategies for intelligent routing, script testing and getting the right offer in front of the customer at the right time.
Make the most of every conversation on every channel
We're dedicated to building your brand equity and turning one-time shoppers into lifelong fans of your brand. Our customer support reps are trained to cross-sell your products, delight your customers and extend LTV across all the channels your customers use to communicate: text, email, phone, live chat, social media and more.
Transform your call center to extend loyalty & increase CLV
Instead of just "diffusing the situation", we're focused on delighting and retaining your customers – and increasing upsell/cross-sell potential in every engagement. Your fully branded customer service team is trained to represent your business with expert knowledge of your products to guide shoppers through pre- and post-purchase questions.
Customer support that fits your business and your brand
When you partner with Cart.com, we map out a framework for customer service success together— from business immersion and analysis to assessment, optimization and ongoing management. We work hand-in-hand with growing brands to develop the architecture of their customer support platform tools, design workflow processes and secret shop to find gaps in the customer experience.
Growth Marketing
Attract the customers who are most likely to buy across more than 2,000 advertising channels and become the brand that owns the Amazon Buy Box. Publish your catalog once and list everywhere from a centralized interface that's easy to use.
Channel Management
Attract the customers who are most likely to buy across more than 2,000 advertising channels and become the brand that owns the Amazon Buy Box. Publish your catalog once and data feed management from a centralized interface that's easy to use and provides a holistic view of your product data.
Unified Analytics
Cart Unified Analytics provides a singular view of storefront, fulfillment and marketing performance metrics—harmonizing data across your ecommerce operation to help you better manage your business and make smarter decisions faster.
HELPING BRANDS GROW
What our customers are saying
Fulfillment is often the number one pain point for brands. With Cart it's not even in our top 10 of things we have to think about.
Ariana Ferwerda
Co-Founder and CEO at Halfdays
Pure Fiji is considered a premium spa brand like Dermalogica and other large companies that may have hundreds of employees in their ecommerce department. What [Cart.com] has allowed us to do is compete at a similar level as some of these huge brands."
Jan Dunlop
Webmaster at Pure Fiji
Make sure your platform delivers the functionality that you need like Cart.com does for us. Take a holistic view of your company and look at it from an owner's perspective and a customer's perspective."
James Savitske
Customer Experience at Millennium Seating
It blew my mind how quickly I could list an item, then how quickly it lists on Amazon and on eBay. Within like 10-15 minutes, it's live on those marketplaces. With our previous platform, it'd be like a day. The customer service is like night and day, compared to our last platform. With Cart.com, it's like we hired another employee."
Josh Guidarelli
Ecommerce Manager at J&M Golf
We have gone through three other fulfillment companies in the past two years, and this is the only company that has been able to accurately and efficiently ship our orders. We've finally caught up on our queue!"
Dena Holper
Ecommerce Manager at Diaspora
If we had only had y'all sooner, we would be in a better place."
Matt Mitcham
SVP of Ventureleap and Co-founder of Vulcan Arms
The Cart.com team has been an extension of our team. As a start-up, their ability to scope out a comprehensive, multi-channel lead gen, nurture, and sales process along with the infrastructure to provide granular, detailed reporting is what has allowed us to scale our business."
Yogi Patel
Co-Founder & Vice President Marketing at Pathway Homes
We owe our success and growth on Amazon to Cart.com."
Stephen Gerard
Director of Ecommerce and Marketing at The Leisure Collective
The Cart.com folks are true fanatics of our brand which makes working with them even more special."
Dani Grimsrud
Director of National Sales at William Murray Golf
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