Contract Logistics

Dedicated logistics, built around you

Cart.com's contract logistics gives mid-market and enterprise brands a dedicated, long-term partner — purchase order management, freight forwarding, and custom fulfillment operations built around your supply chain.

The same model that's helped clients cut B2B order turnaround from 5 days to 48 hours and reduce reserve storage needs by up to 75%.

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As we evaluated our fulfillment strategy for long-term scale, consistency and customer experience were non-negotiable. Cart.com delivered on both. Their team handled the transition with precision, and our customers never felt it.

Gernot Senke CFO, Tommy John

Your supply chain
demands more

Cart.com's contract logistics program gives enterprise and mid-market brands a dedicated operation built entirely around their requirements.

The problem

3PL workflows aren't built for high SKU complexity
No unified view of inventory, freight, and order status
Generic account management means issues surface late
Disconnected ERP, TMS, WMS, OMS create data silos
Rigid capacity models don't flex with growth or surges

Cart.com’s solutions

Dedicated space and workflows built for your brand
Real-time unified view of every order and shipment
A dedicated manager resolves issues before they escalate
Pre-built integrations connect your ERP, TMS, and stack
Nationwide network and staffing scale through any peak

The Cart.com contract logistics advantage

When your logistics requirements exceed what a shared 3PL can offer, Cart.com's contract logistics program delivers the depth, customization, and accountability that complex operations demand.

Proprietary Technology

Cart.com's own OMS and WMS give you real-time visibility into every order, shipment, and inventory position, with reporting that drives faster decisions, not more dashboards.

Nationwide Network

Our strategically placed distribution centers put inventory closer to customers, cutting transit times and shipping costs, with preferential freight rates through our carrier relationships.

Account Management

Every client gets a dedicated account manager who proactively monitors performance, resolves issues before they escalate, and drives continuous improvement, a true partnership, not a ticket queue.

Flexible, Custom Pricing

Pricing is built around your actual volume, service mix, and complexity, with streamlined onboarding and transparent terms, no hidden fees.

Contract logistics services built for complex operations

From freight forwarding to value-added fulfillment services, Cart.com offers a comprehensive menu of contract logistics capabilities that can be configured to match your specific supply chain requirements.

Transportation Management

Cart.com manages end-to-end freight brokerage and forwarding, including carrier selection, route optimization, and rate negotiation across parcel, LTL, FTL, and intermodal, plus emergency shipping when speed is non-negotiable.

Purchase Order Management

We manage your full PO lifecycle, from factory confirmation through receipt and inspection, integrated with your ERP so delays and discrepancies get caught before they disrupt fulfillment.

Kitting & Value-Added Services

Our warehouse teams handle kitting, bundling, labeling, and assembly at scale, delivering the premium unboxing experience your customers expect.

Returns & Reverse Logistics

We process, inspect, and restock returns quickly and accurately, tracking reasons and condition grades so you can reduce return rates over time.

Forward Stocking Locations

Our FSL program positions inventory closer to your highest-demand markets, cutting last-mile transit times with real-time visibility and automated replenishment.

Bilingual Customer Engagement

Our bilingual team handles inquiries, order updates, returns, and escalations on your behalf, functioning as a true extension of your brand, not an outsourced support line.

A logistics partner that grows with your business

What sets Cart.com apart from legacy contract logistics providers is the combination of dedicated human expertise and proprietary technology that adapts as your business evolves.

Your dedicated account manager works alongside our technology and operations teams to continuously refine your logistics program, identifying cost-saving opportunities, capacity optimizations, and process improvements before you have to ask.

Our OMS and WMS integrate directly with your existing ERP, TMS, and commerce platforms through off-the-shelf API connections, eliminating friction and data silos from day one.

That same infrastructure runs B2B wholesale and DTC from one platform, native EDI, GS1/UCC-128 compliance labeling, and a single inventory pool, so brands running both channels don't need a second vendor or a second system.

Whether you're reshoring inventory, navigating trade policy shifts, or scaling into new channels, Cart.com's contract logistics infrastructure is built to move with you.

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Technology that powers every layer of your supply chain

Cart.com's proprietary logistics technology stack delivers the visibility, control, and intelligence that complex contract logistics operations require, all in a single unified platform.

Distributed Order Management

Cart.com's OMS routes every order from the optimal location at the lowest cost, with automated exception handling and AI-powered forecasting to reduce overstock and stockouts.

Warehouse Management System

Our WMS drives precision execution on the floor with directed workflows and lot/serial traceability, cloud-based for rapid go-live and full audit trails.

Transportation Management System

Cart.com's TMS combines your existing carrier mix with our own freight network to secure the best rate on every shipment, cutting spend without sacrificing visibility.

ERP & Platform Integrations

Pre-built API integrations connect our platform to your ERP, ecommerce, and marketplace channels, with bidirectional sync and our team validating every connection before go-live.

Inbound & Inventory management

Cart.com manages the complete inbound logistics process — from purchase order issuance and factory coordination through cross-docking, receiving, quality inspection, and slotted storage at our fulfillment centers.

Our WMS provides lot-level traceability and real-time inventory visibility across every location in your network, giving your planning and procurement teams the data they need to optimize reorder points and safety stock levels. Just-in-time inventory programs and forward stocking location management are available for brands with time-critical replenishment requirements.

Whether you're managing thousands of SKUs or a complex bill of materials, Cart.com's inbound capabilities scale to match your volume and complexity.

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Fulfillment & Outbound logistics

From pick and pack to pallet build and carrier tender, Cart.com's outbound fulfillment operations are engineered for accuracy, speed, and cost efficiency at enterprise scale.

Our omnichannel capabilities support simultaneous D2C parcel shipments, retail store replenishment, and wholesale pallet orders from a single distribution center — reducing the network complexity and cost of maintaining separate operations for each channel.

Proprietary warehouse automation, including goods-to-person systems and automated conveyor networks, drives throughput and accuracy rates that outperform manual operations.

Dedicated truck runs, LTL consolidation, and parcel carrier rate optimization ensure your outbound transportation costs stay competitive at any volume.

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Returns & Reverse logistics

Cart.com's reverse logistics program gives enterprise brands a structured, scalable approach to returns processing that reduces handling costs and maximizes the recovery value of returned inventory.

Returned goods are received, inspected, graded, and routed to the appropriate disposition path — restock, refurbishment, liquidation, or responsible disposal — with full traceability at every step. Return reason data is captured and surfaced in your analytics dashboard, giving your merchandising and product teams actionable intelligence to reduce future return rates.

Our bilingual customer engagement team can manage the customer-facing returns experience end-to-end, handling return authorizations, refund processing, and replacement order coordination on your behalf.

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Explore Cart.com's full logistics ecosystem

Contract logistics is one pillar of Cart.com's comprehensive fulfillment and commerce platform — explore the full range of solutions that work alongside your dedicated logistics program.

Omnichannel Fulfillment

Cart.com's omnichannel fulfillment capabilities support simultaneous D2C and B2B order flows from a single distribution center, powered by warehouse automation and our proprietary WMS. Ship parcels to end consumers, pallets to retail partners, and wholesale orders to distributors — all from one integrated operation. Purpose-built for brands that need to serve multiple channels without the complexity and cost of maintaining separate fulfillment networks.

Transportation Management

From parcel to FTL and everything in between, Cart.com's transportation management capabilities give enterprise shippers preferred rates, multi-modal carrier access, and intelligent route optimization across every lane. Our freight brokerage and forwarding services extend your reach globally, while our domestic carrier network ensures competitive rates for every domestic shipment. Real-time tracking and automated exception alerts keep your logistics team and your customers informed at every step.

Fulfillment Technology

Cart.com's proprietary OMS and WMS provide the real-time inventory visibility, order intelligence, and operational control that complex fulfillment operations demand. AI-powered demand forecasting, automated replenishment triggers, and post-quantum cryptographic security make our platform the most advanced purpose-built logistics technology available to mid-market and enterprise brands. Hundreds of out-of-the-box reports and configurable dashboards put the insights your team needs front and center.

Customer Success

Cart.com's customer success organization is embedded in your operation from day one — managing onboarding, IT integration, and ongoing performance optimization as a proactive partner rather than a reactive support function. Your dedicated customer success manager collaborates with your team to set performance benchmarks, identify improvement opportunities, and resolve issues before they become disruptions. It is this commitment to proactive partnership that distinguishes Cart.com from legacy logistics providers.