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Customer engagement

Your brand, our agents, every channel. Easy peasy. combines powerful digital tools and tech-enabled logistics to enable B2C communication. We excel in all aspects of your brand's customer engagement for seamless experiences no matter where — and how — your customers want to interact. From phone to email to chat to SMS, our bilingual agents work across channels to drive customer satisfaction and loyalty.

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After more than 40 years of our call center being in-house, the migration to Cart was seamless. Our customers are getting better support and service than ever -- and it's all thanks to the Cart Customer Engagement team.

Tony Meirovitz
Vice President, Ecommerce, Marketing & Customer Experience, Prime-Line
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2023 Net Promoter Score


Longer avg. agent tenure vs industry


Lower agent turnover vs. industry


Clients have trusted us for 9+ years


Maximize the value of each customer interaction

We're dedicated to building your brand equity and turning one-time shoppers into lifelong fans of your brand. Our customer support reps are trained to cross-sell your products, delight your customers and extend LTV across all channels your customers use to communicate: text, email, phone, live chat, social media and more. customer support dashboard Telesales call center


Clienteling for personalized customer experiences

Utilizing previous client behaviors derived through data analysis, get to know your customers and what motivates them to purchase with inbound and outbound telesales strategies, intelligent routing, script testing and getting the right offer in front of the customer at the appropriate time. call center conversation


We go beyond the basics to extend loyalty & increase LTV

Instead of just “handling” your customer service needs, we're focused on delighting and retaining your customers – and increasing upsell/cross-sell potential in every engagement. Your fully branded inbound call center services team is trained to represent your business with expert knowledge of your products to guide shoppers through pre- and post-purchase questions. consulting meeting


Solutions that fit your business and your brand

We work hand-in-hand with brands of all stages to define and implement the architecture of customer support platform tools to meet their needs and design workflow processes to improve KPIs and enhance the shopper’s experience. Shhh … we’ll also secret shop to find gaps in the UX/CX.


Collaborating for success with industry leaders

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Ready to scale your brand?