Pick, Pack & Ship Services

Pick, Pack & Ship

Every order picked, packed, and delivered with precision

A wrong item or a late box costs you a customer, not just a shipment. Cart.com's pick, pack, and ship operations run on our own WMS and OMS — technology that's helped clients hit full order fulfillment above 99% and on-time shipping at 99% or better.

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Trusted by the world’s most iconic brands

Pick, pack, ship: the three steps that make or break an order

One missed order is a bad review. A pattern of them is a brand that stops growing. Cart.com's fulfillment teams and technology exist to keep that pattern from starting.

The problem

Manual picking causes costly mis-picks and short-ships
Slow processing means missed dates, lost customers
No real-time visibility to update, cancel, or re-route
No rate shopping means margin erodes with every shipment
In-house capacity caps out right at peak season

Cart.com’s solutions

Barcode scanning and pick paths catch errors pre-ship
Same-day fulfillment holds SLAs at any order volume
Cart.com's OMS gives real-time control over every order
Built-in TMS picks the lowest-cost carrier, rates locked in
Elastic staffing absorbs demand surges, no degradation

The pick, pack & ship process,
done right

From inbound receiving to final-mile delivery, every step of Cart.com's fulfillment workflow protects your margins, your reputation, and your customers' experience.

Inbound Receiving

Every shipment is received, counted, and logged into our WMS before it reaches a shelf, with purchase orders reconciled against physical inventory to catch discrepancies early.

Precision Picking

AI-powered pick pathing routes our associates to the fastest, most accurate path to each item, whether you have 50 SKUs or 50,000.

Secure, Branded Packing

Every order is packed to protect product integrity and reflect your brand, from custom packaging to branded inserts and gift wrapping, exactly as you designed it.

Optimized Shipping

Our transportation tools compare real-time carrier rates against your negotiated rate card, choosing whichever costs less by weight, destination, and transit needs, with calendar-day routing so a "3-day" promise doesn't quietly become five.

Everything your fulfillment operation needs

Cart.com's pick, pack & ship capabilities go beyond the basics — every service is designed to help your brand grow, retain customers, and operate more efficiently.

Real-Time Order Visibility

Track every order from pick to delivery through Cart.com's OMS. Access, update, cancel, or re-route orders in real time, no waiting on warehouse staff.

Kitting and Bundling

We combine SKUs into kits, subscription boxes, or bundles before pick and pack, managing the assembly, inventory, and tracking so you don't have to.

Branded Packaging and Inserts

Custom packaging, branded tissue, thank-you cards, and personalized inserts at scale, so every unboxing reinforces your brand.

Multi-Carrier Shipping Options

We route each shipment across UPS, FedEx, and USPS to the most cost-effective carrier without sacrificing transit time, with international options for cross-border brands.

Returns Processing

Returned items are inspected, graded, and restocked into sellable inventory whenever possible, so you recover value and keep accurate records.

Scalable for Peak Seasons

Our fulfillment network absorbs demand spikes, Black Friday, a launch, a viral moment, with elastic staffing so customers get the same fast, accurate service in December as in June.

Technology that makes every order count

Cart.com's fulfillment operations are powered by a proprietary warehouse management system (WMS) and order management system (OMS) built specifically for the demands of modern ecommerce.

Our WMS directs every pick, pack, and ship workflow with barcode validation, AI-powered pick-path routing, and real-time inventory updates, eliminating the manual errors that cost brands revenue and customer trust.

From the warehouse floor to your dashboard, you have complete visibility into order status, inventory levels, and fulfillment performance at all times, with the reporting depth to catch inventory issues before they turn into stockouts or overstock situations.

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Why brands choose Cart.com for pick, pack & ship

From emerging DTC brands to enterprise omnichannel retailers, Cart.com delivers the consistency, accuracy, and flexibility that drives long-term fulfillment success.

Nationwide Fulfillment Network

Cart.com operates a strategically distributed network of fulfillment centers across the United States, positioning your inventory closer to your customers to reduce shipping zones and transit times. Fewer zones mean lower costs per shipment and faster delivery windows for your buyers. Our network scales with your growth without requiring a new 3PL relationship.

Flexible, Transparent Pricing

Cart.com offers customizable pricing models that work for brands at every stage — from emerging merchants shipping a few hundred orders per month to enterprise retailers shipping millions. There are no opaque fees or surprise surcharges: you know what you pay for receiving, storage, pick and pack, and shipping. Flexible pricing means you're never paying for capacity you don't need.

Dedicated Customer Success

Every Cart.com client is supported by a dedicated customer success team that functions as an extension of your own operations staff. We're proactive, not reactive — flagging issues before they affect your customers and collaborating on continuous improvements to your fulfillment program. Our clients consistently describe the Cart.com team as feeling like internal staff rather than an outside vendor.

Seamless Tech Integration

Cart.com integrates with all major ecommerce platforms, marketplaces, and storefront technology stacks so orders flow directly into our system without manual intervention. Our OMS and WMS connect to your existing tools in days, not months. From Shopify to Amazon to enterprise ERPs, we meet your tech stack where it is.

Fulfillment center locations across the country

Nationwide network of 18 fulfillment facilities with over 10M+ square feet of warehouse space. Strategic locations across the country enable the speed, scalability and flexibility brands need to thrive in today’s ecommerce market.

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DTC and Ecommerce Fulfillment

Cart.com's pick, pack & ship operations are purpose-built for direct-to-consumer brands that need fast, accurate, and on-brand order fulfillment at scale. We handle everything from single-item orders to complex multi-SKU shipments with the same care and precision. Our technology gives you real-time control over every order, while our fulfillment teams deliver the unboxing experience your customers expect. Whether you ship 500 orders a month or 500,000, the service level stays the same.

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Kitting, bundles, and value-added services

Go beyond standard pick and pack with Cart.com's value-added services designed to elevate your product presentation and streamline complex order workflows. We handle kitting and bundling, FBA prep, gift assembly, branded packaging, UPC labeling and relabeling, inserts, and more. Every value-added service is executed at warehouse speed — no compromising throughput for presentation quality. Your customers receive exactly what you designed, every time.

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Omnichannel order fulfillment

Cart.com supports pick, pack & ship operations across every channel — direct-to-consumer, direct-to-retail, and wholesale — from a single fulfillment network. Our omnichannel capabilities mean your inventory works harder, serving multiple channels without duplication or confusion. Orders from your Shopify store, your Amazon seller account, and your retail partners are all managed through one unified system. Consistent accuracy and speed, regardless of which channel the order originates from.

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More ways Cart.com supports your fulfillment

Cart.com's pick, pack & ship services are part of a broader fulfillment ecosystem designed to simplify your supply chain from end to end.

Order Management Software

Cart.com's proprietary order management system gives you real-time visibility and control over every order from any channel. Access, update, cancel, or re-route orders directly — without waiting on warehouse staff. AI-driven analytics surface the inventory and demand insights you need to make proactive decisions.

Warehouse Management System

Our WMS is the engine behind every accurate pick, secure pack, and on-time ship. It directs fulfillment workflows, validates every action against your order data, and maintains a live view of all inventory across our fulfillment network. The result is faster throughput, fewer errors, and complete operational transparency.

Returns Management

Cart.com's returns management services close the loop on the order lifecycle, processing returned items quickly and routing them back into sellable inventory when possible. We handle inspection, grading, repackaging, and restocking — keeping your inventory records accurate and your customers satisfied. Every return is tracked from receipt through final disposition.

Transportation Management

Get access to preferred parcel carrier rates across UPS, FedEx, USPS, and regional carriers through Cart.com's built-in transportation management capabilities. Our TMS automatically selects the most cost-effective shipping option for each order based on your transit preferences and cost targets. International shipping solutions are also available for brands with global customers.