ordering & pos

Secure online ordering and virtual POS built for government programs

Cart.com's government webstore and virtual point-of-sale software gives federal and state agencies secure, customizable e-commerce platforms for direct issue programs, base retail, agency supply catalogs, and cashless commissary ordering. Built with PCI-compliant payment processing, full catalog control, and seamless connection to federal systems.

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A secure, modern ordering platform for government programs

Many government ordering and direct issue programs still rely on manual requisition processes, paper-based catalogs, or outdated procurement systems that create friction for agency staff and the service members, veterans, and personnel they serve. Cart.com's government ordering software replaces that friction with a secure, modern e-commerce experience built for the compliance and accountability requirements of government programs.

Procurement pain points

Manual requisition processes that slow fulfillment
Outdated catalogs that fail to track pricing or entitlements
Payment infrastructure lacking PCI-compliant cashless support
Limited integration with inventory, fulfillment, and ERP
No analytics into consumption, demand, or program performance

Cart.com’s solutions

A secure, modern webstore for direct issue and agency ordering
Full catalog control with entitlement-based access and pricing
PCI-compliant, card-not-present cashless processing
Seamless integration with Cart.com's OMS, WMS, and TMS
Integrated analytics on consumption, demand, and performance

Why Cart.com

A secure ordering platform built for government program requirements

Cart.com's government webstore and virtual POS software is purpose-built for the security, compliance, and usability requirements of federal and state agency ordering programs, not adapted from commercial retail software.

Secure, Customizable Webstore

Configurable to each agency program's requirements: entitlement-based access, custom catalogs, program-specific pricing, and agency branding, within a secure, PCI-compliant infrastructure with role-based access and audit logging.

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PCI-Compliant Payment Processing

Supports card-not-present and cashless transaction processing across credit, debit, and alternative payment methods, including cashless commissary models, allowance-based direct issue, and reimbursable procurement workflows.

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Integrated Procurement Analytics

Real-time visibility into ordering activity, consumption patterns, fulfillment performance, and inventory utilization, with configurable reporting for cost accountability and performance documentation.

Federal System Integration

Integrates with federal procurement systems, ERP platforms, and inventory management environments, eliminating duplicate data entry. API-first architecture supports both standard federal systems and agency-specific environments.

Government ordering solutions for every program type

Cart.com's webstore and virtual POS platform supports a wide range of government ordering program models — from individual service member direct issue to base retail operations and agency supply catalog procurement.

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Direct Issue Programs

Entitlement-based access limits each user's ordering to their authorized items and quantities. Orders flow directly into Cart.com's fulfillment network for accurate, on-time delivery to service members and agency personnel.

Base retail and Exchange Ordering

A modern shopping experience for base retail and exchange programs, with full catalog management, PCI-compliant payment processing, and integration with back-end inventory and fulfillment systems.

Agency Supply Catalog Procurement

Multi-level catalog structures, budget and entitlement controls, and approval workflow integration for agency supply catalog programs, with every order tracked for procurement accountability.

Commissary and Food Service Ordering

Card-not-present and cashless transactions across military commissary, food service, and base dining programs, with payment data handled in a PCI-compliant infrastructure.

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Medical and Pharmaceutical Supply Ordering

Formulary-based catalog controls, restricted item access, and lot and serial number tracking, connected to Cart.com's pharmaceutical fulfillment and cold chain capabilities for VA and military health programs.

Emergency and Surge Procurement Ordering

Rapid catalog configuration, volume ordering, and real-time inventory visibility during surge events, integrated with Cart.com's emergency logistics capabilities to maintain documentation standards under pressure.

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OMS, WMS & TMS

Ordering software connected to the full supply chain

Cart.com's government ordering platform is not a standalone webstore — it is the customer-facing layer of a fully integrated supply chain system that connects ordering, inventory management, fulfillment, and transportation into one unified platform. When an order is placed through Cart.com's webstore, it flows automatically into Cart.com's Order Management System, which routes it to the appropriate fulfillment facility, triggers pick and pack operations, selects the optimal carrier, and generates all required compliance documentation — without manual intervention at any step. This end-to-end connectivity eliminates the data gaps and manual reconciliation burden that plague government ordering programs operating with disconnected systems. Program managers have real-time visibility into every order placed, every item fulfilled, and every shipment delivered — with the complete audit trail that government procurement accountability requires from the first click through the final delivery confirmation.

Why Cart.com

What sets Cart.com's government ordering platform apart

Cart.com's webstore and virtual POS software was built for the specific compliance, security, and operational requirements of government ordering programs — not repurposed from commercial retail software.

Purpose-built for government compliance

Cart.com's ordering platform is designed around the compliance requirements of government programs — including PCI-compliant payment processing, role-based access controls, audit logging, and procurement accountability documentation. Security is built into the platform architecture, not added as an overlay. Agencies deploy Cart.com's ordering software with confidence that it meets the standards their programs require.

Configurable for any program model

Government ordering programs span a wide range of models — entitlement-based direct issue, open catalog procurement, restricted formulary ordering, and retail purchasing. Cart.com's platform is configurable to support any of these models within the same underlying system, without custom development. Program rules, access controls, pricing, and catalog structures are all manageable through Cart.com's administrative interface.

Cybersecure by design

Cart.com's systems are built with enterprise-grade cybersecurity controls aligned to NIST standards — including access management, data encryption, vulnerability monitoring, and threat detection. Government ordering data, payment information, and procurement records are protected at every layer of the platform. Agencies operating Cart.com's ordering software benefit from cybersecurity infrastructure designed for the threat environment that government programs face.

Backed by a full logistics network

Cart.com's ordering software is backed by a national fulfillment network — 10 million+ square feet across 18 CONUS facilities — that handles picking, packing, shipping, and returns for every order placed through the platform. Agencies benefit from the combination of modern ordering technology and proven fulfillment execution under one partner and one contract vehicle. Software and logistics, fully integrated.

Fulfillment center locations across the country

Nationwide network of 18 fulfillment facilities with over 10M+ square feet of warehouse space. Strategic locations across the country enable the speed, scalability and flexibility brands need to thrive in today’s ecommerce market.

Explore our network

Military and defense programs

Military ordering programs — including service member direct issue, clothing sales stores, base retail, and unit supply operations — require ordering software that balances a consumer-friendly experience with the entitlement controls, audit trail requirements, and back-end system integrations that defense programs demand.

Cart.com's platform supports entitlement-based ordering that enforces item and quantity authorizations at the individual user level, ensuring that direct issue programs distribute authorized items accurately and with complete accountability. PCI-compliant payment processing supports base retail and cashless transaction models. Integration with DLA and defense ERP systems ensures order and inventory data flows seamlessly between Cart.com's ordering platform and agency supply management environments.

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VA and federal healthcare programs

VA medical facilities, federal health programs, and government healthcare supply chains require ordering software that enforces formulary controls, maintains lot and serial traceability, and integrates with pharmaceutical inventory and fulfillment systems.

Cart.com's webstore platform supports formulary-based catalog management, restricted item access for controlled substances and regulated medical products, and real-time connectivity to Cart.com's pharmaceutical fulfillment and cold chain capabilities. Orders for temperature-sensitive or controlled pharmaceutical products trigger compliant fulfillment workflows that maintain chain-of-custody documentation from order placement through delivery confirmation. For VA and federal healthcare program managers, Cart.com's ordering platform provides the combination of modern user experience and pharmaceutical compliance infrastructure that government medical supply programs require.

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State and local government programs

State agencies, local government departments, and public sector organizations need ordering and procurement software that provides a modern, accessible purchasing experience while meeting the compliance, security, and accountability standards of government procurement.

Cart.com's configurable webstore platform can be deployed for state and local government supply catalog programs, emergency procurement, and direct issue applications — with the same PCI-compliant payment processing, integrated analytics, and federal-system integration capabilities available to federal agency customers. State and local government procurement programs benefit from Cart.com's national fulfillment network and transportation management capabilities, enabling fast, accountable distribution of ordered items to government facilities and end-users across the country.

Proven outcomes for apparel brands

Warehouse efficiency

Tripled efficiency across key workflows, speeding up returns handling.

Cart.com gives us detailed insight into how returns are processed, removing subjectivity. That saves a lot of unnecessary work for us.

Joe Gullo SVP, Supply Chain & Logistics, Thursday Boot Company

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Top 20 in Kids Multivitamin

Plus a spot on Amazon's Mother's Day gift list — within months of launch.

When you achieve that growth, maintaining inventory is the hardest part. The Amazon ecosystem is dependent on you maintaining inventory – and you’re penalized if you don’t. It’s critical to maintain inventory and scale our capacity, while maintaining quality, to meet the surging demand.

Cody Griffin Vice President of Strategy, First Day

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Months to a Sephora deal

Hanni landed an exclusive wholesale agreement with Sephora just 8 months post-launch, then outgrew their 3PL's capacity to keep up.

Our business grew very quickly, both our DTC and Wholesale. That became unmanageable for our previous 3PL.

Jennie Pan Co-founder and Chief Operating Officer, Hanni

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From hundreds of orders a month to thousands

Without losing the brand experience.

Cart.com’s proactiveness, organization structure, and human interaction is a true differentiator among competitors in the industry. It’s rare to find an external solutions provider that feels like internal staff, the Cart.com team is truly vested in our brand success.

Austin Blair Co-Founder, Laundry Sauce

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Warehouse efficiency

Tripled efficiency across key workflows, speeding up returns handling.

Cart.com gives us detailed insight into how returns are processed, removing subjectivity. That saves a lot of unnecessary work for us.

Joe Gullo SVP, Supply Chain & Logistics, Thursday Boot Company

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Why Cart.com

An ordering platform backed by end-to-end supply chain capability

Cart.com's government ordering software is most powerful when connected to the full Cart.com government supply chain platform — fulfillment, warehousing, transportation, and technology working together under one partner.

From order click to doorstep: fully connected fulfillment

Every order placed through Cart.com's government webstore flows automatically into Cart.com's fulfillment operations — triggering pick, pack, and ship workflows within Cart.com's secure CONUS facility network without manual handoffs between ordering and operations systems. Shipment tracking data flows back into the ordering platform, giving program participants real-time visibility into their order status from placement through delivery. This closed-loop order-to-delivery connection eliminates the gaps and delays that separate ordering systems create — and provides the complete, audit-ready transaction record that government procurement programs require.

Real-time inventory integration

Cart.com's ordering platform integrates directly with Cart.com's Warehouse Management System, giving the webstore real-time visibility into inventory levels across every Cart.com fulfillment facility. Available-to-promise logic prevents orders from being placed against inventory that isn't available, reducing cancellations and the customer service burden they create. When inventory falls below reorder thresholds, automated alerts notify program managers — and Cart.com's VMI capabilities can trigger automatic replenishment before stockouts affect program availability.

Procurement analytics for program managers

Cart.com's integrated analytics provide government program managers with the data they need to manage ordering programs effectively — consumption trends by item and SKU, ordering volume by user group or facility, fulfillment performance metrics, and freight cost data by lane and carrier. These insights support the cost accountability and program performance documentation requirements of government procurement contracts. Periodic reports can be configured to deliver the exact data formats that agency oversight and contracting functions require.

Scalable from pilot to national program

Cart.com's government ordering platform is designed to scale — from a pilot program serving a single installation or agency office to a nationally deployed ordering system supporting thousands of users across dozens of locations. Platform configuration, catalog management, and access control tools allow program expansion without rebuilding the ordering environment from scratch. As programs grow, Cart.com's fulfillment network scales in parallel — ensuring that ordering capacity and fulfillment capacity are always aligned.