Cart.com becomes a certified Gorgias partner: What this means for e-commerce brands

Providing exceptional customer support is critical for e-commerce brands looking to scale. That’s why we’re excited to announce that Cart.com is now a certified Gorgias Services Partner. This certification validates our expertise in e-commerce customer support automation, integrations, and best practices, allowing us to deliver even more value to brands using Gorgias.

Why this certification matters

Gorgias is a leading e-commerce helpdesk platform that helps brands centralize customer interactions, automate responses, and provide fast, personalized support. By becoming a certified Gorgias partner, Cart.com is recognized for:

• Advanced expertise in Gorgias automation and integrations – ensuring brands maximize the platform’s capabilities.

• Optimizing customer support workflows – improving efficiency and customer satisfaction.

• Differentiation from competitors – showcasing our ability to elevate e-commerce customer experiences through technology.

What this means for our customers

Cart.com customers using Gorgias will benefit from:

Better support strategies

Our team can help brands implement AI-driven responses, automation workflows, and smarter ticket management, reducing response times and improving support efficiency.

Faster, smarter service

With enhanced ticket routing and automation, brands can handle customer inquiries more effectively, leading to higher satisfaction and retention.

Stronger platform integration

We ensure seamless connections between Gorgias and leading e-commerce platforms like Shopify, Magento, and BigCommerce, creating a unified customer service experience.

Proactive customer engagement

Using our advanced Gorgias expertise, we help brands anticipate customer needs, improve self-service options, and reduce support costs.

The impact on e-commerce growth

For both existing and potential Cart.com customers, this partnership translates into:

• Higher quality service – Quicker resolutions and more personalized interactions.

• Maximized Gorgias benefits – Tailored solutions and best practices from certified experts.

• Increased efficiency & revenue – Optimized workflows that reduce costs and enhance customer loyalty.

Looking ahead

This certification aligns with Cart.com’s commitment to innovation and customer experience excellence. As we continue to expand our service offerings, brands can expect more Gorgias optimization consulting, managed support services, and strategic guidance to help them scale seamlessly.

Are you looking to improve your e-commerce customer support? Let’s discuss how Cart.com’s Gorgias expertise can help your brand grow. Contact us today to learn more.