Cart.com Blog
Cart.com Blog
Surge-Ready: Why Contact Centers and Marketplace Management Separate Real 3PL Partners from the Rest
Aug 25, 2026 - Chris Mehrabi
Peak season doesn't test a 3PL's warehouse alone. It tests everything downstream of the warehouse at the same time: whether marketplace listings stay accurate as order volume triples, and whether a customer support team can absorb a spike in contact volume without response times...
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Surge-Ready: Why Contact Centers and Marketplace Management Separate Real 3PL Partners from the Rest
Aug 25, 2026 - Chris Mehrabi
Peak season doesn't test a 3PL's warehouse alone. It tests everything downstream of the warehouse at the same time:...
The retention revolution: why 80% of your revenue is hiding in existing customers
Feb 28, 2025 - Peter Curac-Dahl
In ecommerce, brands often focus heavily on acquiring new customers while overlooking a critical revenue driver—their...
7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
5 Retail customer service strategies to implement during peak season
Oct 11, 2024 - Doug Shaffer
For many retailers, peak season can financially make or break their year. From the holiday rush to shopping events...
How customers really feel about automated vs live customer service agents
Aug 02, 2024 - Alyssa Wolfe
In an era where consumers expect lightning-fast shipping, immediate product availability and rapid support response...
Surge-Ready: Why Contact Centers and Marketplace Management Separate Real 3PL Partners from the Rest
Aug 25, 2026 - Chris Mehrabi
Peak season doesn't test a 3PL's warehouse alone. It tests everything downstream of the warehouse at the same time:...
The retention revolution: why 80% of your revenue is hiding in existing customers
Feb 28, 2025 - Peter Curac-Dahl
In ecommerce, brands often focus heavily on acquiring new customers while overlooking a critical revenue driver—their...
7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
5 Retail customer service strategies to implement during peak season
Oct 11, 2024 - Doug Shaffer
For many retailers, peak season can financially make or break their year. From the holiday rush to shopping events...
How customers really feel about automated vs live customer service agents
Aug 02, 2024 - Alyssa Wolfe
In an era where consumers expect lightning-fast shipping, immediate product availability and rapid support response...