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7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they want seamless, personalized support, whether they're chatting online, texting for assistance, calling a hotline or reaching out via email. Meeting these lofty...
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7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
5 Retail customer service strategies to implement during peak season
Oct 11, 2024 - Doug Shaffer
For many retailers, peak season can financially make or break their year. From the holiday rush to shopping events...
How customers really feel about automated vs live customer service agents
Aug 02, 2024 - Alyssa Wolfe
In an era where consumers expect lightning-fast shipping, immediate product availability and rapid support response...
7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
5 Retail customer service strategies to implement during peak season
Oct 11, 2024 - Doug Shaffer
For many retailers, peak season can financially make or break their year. From the holiday rush to shopping events...
How customers really feel about automated vs live customer service agents
Aug 02, 2024 - Alyssa Wolfe
In an era where consumers expect lightning-fast shipping, immediate product availability and rapid support response...