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7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they want seamless, personalized support, whether they're chatting online, texting for assistance, calling a hotline or reaching out via email. Meeting these lofty...
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7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
Commerce chronicles: December 8, 2024
Dec 06, 2024 - Alyssa Wolfe
Learn about Abercrombie & Fitch’s expansion plans, how Shopify merchants did during BFCM and Gymboree’s return to brick...
Retail marketing trends to watch or implement in 2025
Dec 05, 2024 - Doug Shaffer
The retail industry is evolving rapidly, and marketing strategies must keep pace with shifting consumer expectations...
How to optimize your inventory journey from origin to destination with end-to-end freight management
Dec 04, 2024 - Doug Shaffer
From factories and warehouses to trucks and delivery hubs, the journey of inventory is a complex process filled with...
Maximizing productivity: The role of warehouse management software in modern supply chains
Dec 03, 2024 - Doug Shaffer
Modern supply chains are the lifeblood of commerce, but they’re not without challenges. With increasing demand for...
5 BFCM fulfillment challenges and real-time solutions
Nov 27, 2024 - Doug Shaffer
Black Friday and Cyber Monday (BFCM) mark the biggest shopping frenzy of the year. These two days are a windfall for...
Retailers brace for supply chain shifts amid Trump’s latest tariff announcement
Nov 26, 2024 - Alyssa Wolfe
Yesterday, President-elect Donald Trump vowed to implement sweeping tariffs on China, Mexico and Canada on his first...
Optimizing the ecommerce journey from discovery to delivery
Nov 26, 2024 - Doug Shaffer
In today’s highly competitive ecommerce market, it’s not enough to just sell a product – brands must deliver a...
How to tackle BFCM challenges in real-time: A practical guide
Nov 22, 2024 - Doug Shaffer
Black Friday and Cyber Monday (BFCM) are some of the most critical days of the year for ecommerce businesses. For...
Beyond the box: How value-added services drive brand success in fulfillment
Nov 21, 2024 - Doug Shaffer
As competition has significantly increased, fulfillment is no longer just about getting products from point A to...
Commerce chronicles: November 18, 2024
Nov 18, 2024 - Alyssa Wolfe
Learn about Brilliant Earth’s new NYC showroom and what the future supply chain looks like. Plus, discover Ulta...
How to avoid a post BFCM sales slump
Nov 15, 2024 - Alyssa Wolfe
Peak season is almost upon us and brands are making the final push to handle the flurry of Black Friday Cyber Monday...
7 Steps for implementing an omnichannel retail customer service strategy
Dec 10, 2024 - Doug Shaffer
Customer service expectations have changed drastically in recent years. Today's customers don't just want help – they...
Commerce chronicles: December 8, 2024
Dec 06, 2024 - Alyssa Wolfe
Learn about Abercrombie & Fitch’s expansion plans, how Shopify merchants did during BFCM and Gymboree’s return to brick...
Retail marketing trends to watch or implement in 2025
Dec 05, 2024 - Doug Shaffer
The retail industry is evolving rapidly, and marketing strategies must keep pace with shifting consumer expectations...
How to optimize your inventory journey from origin to destination with end-to-end freight management
Dec 04, 2024 - Doug Shaffer
From factories and warehouses to trucks and delivery hubs, the journey of inventory is a complex process filled with...
Maximizing productivity: The role of warehouse management software in modern supply chains
Dec 03, 2024 - Doug Shaffer
Modern supply chains are the lifeblood of commerce, but they’re not without challenges. With increasing demand for...
5 BFCM fulfillment challenges and real-time solutions
Nov 27, 2024 - Doug Shaffer
Black Friday and Cyber Monday (BFCM) mark the biggest shopping frenzy of the year. These two days are a windfall for...
Retailers brace for supply chain shifts amid Trump’s latest tariff announcement
Nov 26, 2024 - Alyssa Wolfe
Yesterday, President-elect Donald Trump vowed to implement sweeping tariffs on China, Mexico and Canada on his first...
Optimizing the ecommerce journey from discovery to delivery
Nov 26, 2024 - Doug Shaffer
In today’s highly competitive ecommerce market, it’s not enough to just sell a product – brands must deliver a...
How to tackle BFCM challenges in real-time: A practical guide
Nov 22, 2024 - Doug Shaffer
Black Friday and Cyber Monday (BFCM) are some of the most critical days of the year for ecommerce businesses. For...
Beyond the box: How value-added services drive brand success in fulfillment
Nov 21, 2024 - Doug Shaffer
As competition has significantly increased, fulfillment is no longer just about getting products from point A to...
Commerce chronicles: November 18, 2024
Nov 18, 2024 - Alyssa Wolfe
Learn about Brilliant Earth’s new NYC showroom and what the future supply chain looks like. Plus, discover Ulta...
How to avoid a post BFCM sales slump
Nov 15, 2024 - Alyssa Wolfe
Peak season is almost upon us and brands are making the final push to handle the flurry of Black Friday Cyber Monday...